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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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This study sought to understand whether, and to what degree, an organization's adoption of technologies and processes that enable flexible IT service delivery are correlated to IT and business benefits.
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Businesses have embraced more hybrid ways of working, with employees working in remote locations. Learn how to keep them connected, secure, and productive.
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Learn the results of a Total Economic Impact™ (TEI) study conducted by Forrester Consulting and commissioned by Slack and find out the potential return on investment (ROI) companies may realize by deploying Slack Plus or Slack Grid.
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Read this report for an overview of the CRM Customer Engagement Center market and details on why ServiceNow is a Leader in 2021 Magic Quadrant.
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AIOps platforms are becoming more widespread; yet successfully deploying an one is easier said than done. The benefits of successful deployment, however, are plenty: leaders can comprehend and contextualize large amounts of unstructured and volatile data, augment ITOps, and perform better analysis. Read on to learn more about the state of AIOps.
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Access this paper to learn about Customer IAM and how it is similar to IAM and learn the key ways they are different from each other. Find out which could be the right choice for your organization.
